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Customer Comms Manager
Reference 48561
Category Marketing
Location Dublin City
Salary € Negotiable
Job Type Contract 1 year
Description

 

Purpose of the Role

Reporting to the Head of Marketing, the Customer Comms Manager will be responsible for creating and activating all existing customer communications across all channels. This is initially a 1-year contract position.

Why this role might be for you:

  • Great opportunity to lead customer campaigns reporting to Senior Management
  • Work with a great Irish brand, doing really interesting and creative work
  • Be part of a growing, high performing marketing team (from 3 to 15 staff in recent years)
  • Work with top-tier agency partners across creative, media and sponsorship

Key Responsibilities

The main duties are listed but not limited to the below:

  • Develop a customer strategy for existing customers to develop relationships and influence retention through multiple channels including email, social, web and operations.
  • Manage the creative process and liaise with relevant agencies.
  • Cultivate and grow the customer loyalty activity.
  • Brief stakeholders in customer service to create best practice processes for customer contact.
  • Build social media strategy to drive followers and engagement.
  • Create, develop and implement specific customer campaigns for other products.
  • Produce and monitor schedules, reporting on all metrics and KPIs.
  • Drive the customer communication materials to ensure that they are on-message

Experience

  • At least 3 years’ experience in developing and implementing a successful direct customer communications programme.
  • Demonstrable experience in running successful social media campaigns.
  • Experience with customer loyalty including the role of using information in driving offerings and effectiveness.
  • Strong customer centric mind-set with complete understanding of customer journey and touch points.
  • Good working knowledge of content management systems such as web and email platforms.
  • Experience of working in cross-functional teams, and managing a multi-channel operational environment (social, email, DM, telemarketing, mobile).
  • Excellent interpersonal, communication and influencing skills.
  • Proven ability to process and filter information and to be succinct and clear.
  • Previous experience of managing a budget.

For more information, please contact Andrew Bloom on 016753955, 0866839311 or via email through the link below.



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